Terms and Conditions
Effective Date: January 1, 2026
At Nexploro, we believe in partnership, not fine print traps. These Terms and Conditions serve to clarify expectations for both us and you (the Client). They define the rules for our entire portfolio of services – from web development and design, through marketing campaigns, to the sale of digital products.
1. General Provisions
1.1. Provider: Services under the Nexploro brand are provided by Vojtěch Šplinar
1.2. Client: A natural or legal person who orders services from the Provider (hereinafter referred to as the "Client").
1.3. B2B Relationship: Services are primarily intended for business owners and entrepreneurs. Contractual relationships are governed by the Civil Code (Act No. 89/2012 Coll.).
1.4. Implementation Team: To ensure capacity or specific expertise, the Provider may in some cases utilize proven external collaborators (subcontractors). However, the Provider remains liable to the Client for the result and quality of the work as if providing the performance himself.
2. Formation of Contract and Service Types
The contract is formed by signing a specification, confirming an order, or paying an invoice.
We offer three models of cooperation:
A One-off Services (Sprints & Projects)
Creation of a work with a fixed scope.
- Examples: Web development, graphic design, analytics setup, audits.
- Price: Fixed Price for a defined scope.
B Recurring Services (Retainers & WaaS)
Subscription-based services.
- Examples: Web Start (WaaS) tariff, PPC management, SEO, maintenance.
- Principle: Rental of a solution or reservation of capacity over time.
C Digital Products (Assets)
Sale of downloadable electronic content.
- Examples: E-books, templates, checklists, pre-recorded training.
- Delivery: By providing a download link after payment.
3. Price and Payment Terms
3.1. Prices and VAT
Prices are based on the price list or a specific offer.
- The Provider is not a VAT payer in the Czech Republic.
- For cross-border performance within the EU, the Provider acts as an Identified Person under the VAT Act.
3.2. Maturity
Standard invoice maturity is 14 days.
3.3. "Payment First" Rule
- For one-off projects, the commencement of work is conditional upon payment of an advance invoice (50% or 100% depending on project size).
- For digital products, delivery occurs only after full payment of the price.
If the advance or invoice is not paid, the Provider is not obliged to start work or reserve a deadline.
3.4. Marketing Budgets
The price for Nexploro services (Fee) does not include credit for advertising systems (PPC). These costs are paid by the Client directly to the platforms (Google, Meta, Seznam) using their own payment card.
4. Delivery of Service and Additional Work
4.1. Additional Work (Scope Creep): Project prices are calculated for a defined scope. Requests beyond the assignment (new features, extra graphic designs) are considered additional work and will be implemented only after approval of their pricing.
4.2. Client Cooperation: If the Client fails to provide materials on time, the delivery deadline extends accordingly. In case of Client delay exceeding 30 days, the Provider has the right to "mothball" the project and invoice for work completed to date.
5. Ownership of Accounts and Tools
We distinguish between Client property and Provider tools:
5.1. Client Accounts
Accounts set up directly for the Client or in their name are the exclusive property of the Client. The Provider will hand over access upon termination of cooperation.
5.2. Internal Tools
Tools, software, and licenses used by the Provider for their work and efficiency (e.g., agency analytics tools, AI software, report templates, third-party service licenses) remain the property of the Provider. The Client does not acquire a claim to access these tools.
6. Copyright and Intellectual Property
- 6.1. Sprints (Work made for hire): Upon payment, economic rights to the created design and content transfer to the Client.
- 6.2. WaaS (Service): The technical solution of the website (code, template) remains the property of the Provider. The Client has the right to use the website while paying for the service. Content provided by the Client (texts, photos) is always theirs.
- 6.3. Digital Products: By purchasing an e-book or template, the Client obtains a license for personal or internal business use. Distributing, selling, or publicly sharing these products is prohibited.
7. Liability and Limits
7.1. Marketing: The Provider does not guarantee specific business results (number of sales) as they are influenced by the market. Credit spent in advertising networks (Ad Spend) is non-refundable, and the Provider is not liable for its loss in case of platform error.
7.2. Limitation of Liability: The contracting parties agree that the maximum compensation for potential damage caused by the Provider (excluding intent) is limited to the amount paid for the given service (for recurring services, max. 3 monthly fees).
8. Termination and Data Deletion
8.1. Notice: Services for an indefinite period (WaaS, Management) can be terminated with a 1-month notice period.
8.2. Non-payment and Data Deletion
In case of default on payment for recurring services (WaaS/Hosting), the Provider is entitled to suspend the service.
If the default lasts longer than 30 days after the due date, the Provider has the right to cancel the service permanently and irreversibly delete all data (e.g. web) without claim for compensation or recovery.
9. Final Provisions
- Legal relationships are governed by the laws of the Czech Republic.
- Information on personal data processing is governed by the Privacy Policy.
- The Provider may change the T&C with a minimum of 30 days' notice.